Privacy Policy

Title

Last updated: September 2025

Raw Agency SNC operates this store (Singift) and this website (mysingift.com), including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the “Services”). Singift is a store powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access the Services, use them, make a purchase or any other transaction, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails regarding the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information as described in this Privacy Policy.

The personal information that we collect or process

When we use the term “personal information,” we refer to information that can identify you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made non-identifiable, so it does not allow you to be identified or reasonably linked to you. We may collect or process the following categories of personal information, including deductions drawn from this personal information, based on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

Contact information including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card numbers, debit card numbers, and bank account information, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us including the information you include in your communications with us, for example when you send a survey to customer service.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information about your interaction with the Services, including how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources :

Directly from you including when you create an account, access the Services or use them, communicate with us, or provide us with your personal information in any other way ;
Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies ;
From our service providers including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf ;
From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes :

Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, handle your orders, remember your preferences and the items you are interested in, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, organize shipments, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you online advertisements regarding products or services on the Services or on other websites, including based on the items you have previously purchased or added to your cart, as well as your other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or intervene in cases of fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or any other access identifiers with anyone.
Communicate with you. We use your personal information to provide customer service, respond to your requests, offer you efficient services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil proceedings for evidence disclosure, potential or ongoing litigation, or other contentious proceedings, as well as to enforce our terms or policies, or investigate potential violations of them.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include :

With Shopify, service providers, and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, processing, and shipping).
With business and marketing partners to provide you with marketing services and to send you advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to request that we do not share information about you for the purpose of showing you targeted advertisements and marketing content, based on your online activity with different merchants and websites.
When you instruct us, make a request, or consent in any other way to the disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or more generally within our group of companies.
In the context of a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce the applicable terms of service or policies, as well as to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to the Services and your use of them in order to provide and improve the Services. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than the one where you reside, in order to provide and improve the Services. Additionally, in order to protect, develop, and enhance our business, we use certain enhanced features of Shopify that integrate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including in order to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and the rights you have, you can review the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights related to your personal information here Shopify Privacy Portal Link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies as well as their other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. The information you provide in public or semi-public spaces, including the information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction on their use by us or by a third party. The inclusion of these links does not imply any endorsement of the content of these platforms, nor of their owners or operators, unless otherwise stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children who are not of legal age in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as defined by applicable law) personal information concerning individuals under the age of 16.

Security and protection of your information

Please note that no security measure is perfect or infallible and that we cannot guarantee "perfect security." Additionally, any information you send us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period of your personal information depends on various factors, such as the necessity to retain this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your rights and your choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request within the limits permitted by law.

Right of access/right to information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
Management of communication preferences. We may send you promotional emails. You can choose to stop receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local legislation, you may exercise the following rights in addition to the rights listed above :

Objection to processing and restriction of processing : You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent : When we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the legality of the processing based on your consent before its withdrawal will not be affected.

You can exercise these rights at the designated locations on the Services or by contacting us at the details provided below. To learn more about Shopify's use of your personal information and the rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/fr.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided or permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes set by applicable law.

Complaints

If you wish to file a complaint regarding our handling of your personal information, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to contest our decision by contacting us using the contact details provided below, or by filing a complaint with the relevant data protection authority in your area. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, or where applicable, any equivalent contract issued by the competent authority of the United Kingdom, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice in accordance with applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at +33 7 44 31 83 29 or send us an email at: contact@mysingift.com. For the purposes of applicable data protection legislation, we are the data controller of your personal information.