Shipping Policy

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Last updated: September 2025

1. Delivery of Digital Products

Digital products (MP3, MP4, PDF, etc.) purchased on our website are delivered via email within 24 to 72 hours, depending on the offer selected at checkout. Once your file is ready, you will receive a secure download link at the email address provided.

If you have not received your email within this timeframe, please contact us at contact@mysingift.com
, and we will resolve the issue promptly.

2. shipping of physical products

We ship physical products both within the United States and internationally. The shipping carrier is selected based on the destination country to ensure reliable and trackable delivery.

Once your order has shipped, you will receive a tracking number by email, allowing you to monitor your package in real time.

3. delivery timeframes – physical products

Orders are typically delivered within 5 to 15 business days from the shipment date.

Delivery times may vary depending on the destination, carrier, and shipping conditions. In the event of a significant delay, we will notify you by email.

4. shipping costs – physical products

Shipping fees are automatically calculated at checkout based on the destination and total weight of the package.

The exact cost is clearly displayed before payment is finalized.

5. delays or delivery issues

If your package is not delivered within the estimated timeframe, please contact us as soon as possible at contact@mysingift.com.

We will investigate with the carrier and provide an appropriate solution, which may include reshipment or a refund, depending on the situation.

6. shipping destinations

We ship worldwide.

Please note that customs duties, import taxes, or local fees may apply for international orders. These charges are the responsibility of the customer and vary depending on the regulations of the destination country.

7. returns & right of withdrawal

For physical products, you may request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.

Items must be returned in their original condition, and return shipping costs are the responsibility of the customer. For more details, please refer to our Return Policy available on our website.

Regarding digital products (such as music, PDFs, etc.), all sales are final. Due to the nature of customized or made-to-order digital content, these items are non-refundable and not eligible for cancellation or return once delivery has begun.