Privacy Policy

Title

Last Updated: September 2025

Raw Agency SNC operates this store, Singift, and this website, mysingift.com, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience collectively referred to as the “Services.”

Singift is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you access or use the Services, make a purchase or other transaction, communicate with us, or otherwise interact with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked, directly or indirectly, with you or another person. Personal information does not include information that is anonymized, aggregated, or otherwise de-identified so that it cannot reasonably be used to identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact information, including your name, billing address, shipping address, phone number, and email address.

Payment and financial information, including payment card information, payment method, payment confirmation, transaction details, and other payment-related information. Payment processing may be handled by Shopify or third-party payment processors.

Account information, including your username, password, security questions, preferences, account settings, and similar account credentials.

Transaction information, including the products you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history and related transaction records.

Communications with us, including information you provide when you contact us, submit a customer support request, complete a survey, leave a review, or otherwise communicate with us.

Device and technical information, including information about your device, browser, network connection, IP address, device identifiers, cookie identifiers, and other unique identifiers.

Usage information, including information about how you access, browse, search, and interact with the Services, including pages viewed, links clicked, items added to cart, referring URLs, and the date and time of your interactions.

Marketing and advertising information, including your preferences for receiving marketing communications, your interactions with our advertisements, and information used to personalize ads or measure advertising effectiveness.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, make a purchase, contact us, sign up for marketing communications, submit a review, or otherwise provide personal information to us.

Automatically through the Services, including from your device when you access our website or use our products or services, and through cookies, pixels, tags, SDKs, and similar tracking technologies.

From our service providers, including when we engage vendors to provide technology, hosting, analytics, payment processing, order fulfillment, shipping, customer support, marketing, or similar services on our behalf.

From Shopify, which powers our store and may collect or process information in connection with your use of the Services.

From business, advertising, and marketing partners, including third parties that help us provide marketing, advertising, measurement, personalization, and analytics services.

From other third parties, where permitted by law, including fraud prevention providers, logistics partners, social media platforms, or other sources that help us operate, protect, and improve the Services.

How We Use Your Personal Information

Depending on how you interact with us and the Services, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services to you, including to perform our contract with you, process your payments, fulfill and manage your orders, arrange shipping, facilitate returns and exchanges, maintain your account, remember your preferences, save items that may interest you, send account-related notifications, enable you to post reviews, and provide a personalized shopping experience.

We may also use your personal information to improve, customize, and optimize the Services, including by recommending products that may be relevant to your interests or past purchases.

Marketing and Advertising

We use your personal information for marketing, advertising, and promotional purposes, including to send you marketing communications by email, SMS, postal mail, or other channels where permitted by law.

We may also use your personal information to show you advertisements for products or services on the Services or on other websites, apps, or platforms, including ads based on products you previously viewed, purchased, or added to your cart, and based on your other interactions with the Services.

Depending on where you live, you may have the right to opt out of certain targeted advertising, sharing, or sales of personal information, as described below.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, prevent, or respond to fraudulent, unlawful, harmful, or malicious activity, protect public safety, and secure our Services.

If you create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access credentials with anyone.

Communicating With You

We use your personal information to provide customer support, respond to your requests, communicate with you about your orders or account, send service-related notices, and maintain our business relationship with you.

Legal and Compliance Purposes

We use your personal information to comply with applicable laws, regulations, legal processes, and governmental requests. We may also use your personal information to enforce our Terms of Service or other policies, investigate potential violations, participate in legal proceedings, respond to subpoenas, search warrants, or similar requests, and protect our rights, property, safety, and the rights, property, and safety of our users or others.

Cookies, Tracking Technologies, and Targeted Advertising

We and our service providers, including Shopify and advertising partners, may use cookies, pixels, tags, and similar technologies to operate the Services, remember your preferences, understand how you interact with the Services, measure performance, personalize content, and provide or measure advertising.

Some of these technologies may be used to support targeted advertising or cross-context behavioral advertising. Depending on where you live, this may be considered a “sale,” “sharing,” or “targeted advertising” under applicable U.S. state privacy laws.

You may be able to manage cookies through your browser settings. You may also be able to opt out of certain targeted advertising or data sharing by using the privacy controls available on our website, including any “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link, where applicable.

Where required by law, we will also honor recognized opt-out preference signals, such as the Global Privacy Control, for browsers or devices that support them.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, as described in this Privacy Policy. These disclosures may include:

Shopify, service providers, and vendors that provide services on our behalf, such as website hosting, IT services, payment processing, order fulfillment, shipping, returns management, customer support, analytics, cloud storage, fraud prevention, and marketing tools.

Payment processors and financial partners that process payments, verify payment information, prevent fraud, or complete transactions.

Shipping and logistics providers that help us deliver products, process returns, and manage exchanges.

Business and marketing partners that help us provide advertising, marketing, analytics, personalization, or promotional services. For example, Shopify may support personalized advertising through third-party services based on your online activity across different merchants and websites.

Third parties you direct us to share information with, including when you use social media widgets, login integrations, payment options, shipping services, or other third-party features.

Affiliates and related companies, including within our corporate group, where applicable.

Professional advisors, such as lawyers, accountants, insurers, auditors, and other advisors.

Government authorities, law enforcement, courts, or other parties, where we believe disclosure is necessary or appropriate to comply with applicable law, legal process, or governmental requests, enforce our terms or policies, protect our rights, or protect the rights, property, or safety of others.

Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to help provide, support, and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and with third parties that may be located in countries other than the country in which you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain enhanced Shopify features that incorporate data and information from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify.

In certain circumstances, Shopify may be responsible for processing your personal information, including for responding to requests to exercise your privacy rights with respect to Shopify’s use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and the rights available to you, you can review Shopify’s Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy

Depending on where you live, you may be able to exercise certain privacy rights regarding information processed by Shopify through Shopify’s privacy portal:
https://privacy.shopify.com

Third‑party websites and links

The Services may contain links to websites, apps, or other online platforms operated by third parties. If you follow links to websites or platforms that are not affiliated with us or controlled by us, we encourage you to review their privacy policies, security practices, and terms of use.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party websites, platforms, or services. Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may be visible to other users of the Services or users of those third-party platforms and may be used by them without restriction.

Our inclusion of a link to a third-party website or platform does not imply our endorsement of that website, platform, owner, operator, content, products, or services, unless expressly stated otherwise.

Children’s Privacy

The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child under 13 has provided us with personal information, please contact us using the contact details below so that we can take appropriate steps to delete such information.

We do not knowingly sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable U.S. state privacy laws.

Security and retention of your information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.”

Information transmitted over the internet may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, maintain your account, complete transactions, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect our rights.

The specific retention period may vary depending on the type of information, the context in which it was collected, and our legal, operational, and compliance obligations.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the rights described below with respect to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.

Right to Know or Access

You may have the right to request that we disclose the personal information we collect, use, disclose, sell, or share about you, including the categories of personal information collected, the sources of that information, the purposes for collecting or disclosing it, and the categories of third parties to whom it has been disclosed.

Right to Delete

You may have the right to request that we delete personal information we have collected from or about you, subject to certain exceptions.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Data Portability

You may have the right to receive a copy of personal information we maintain about you in a portable and, to the extent technically feasible, readily usable format.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of the sale of your personal information, the sharing of your personal information for cross-context behavioral advertising, or the processing of your personal information for targeted advertising.

We do not sell your personal information for money. However, some of our uses of cookies, pixels, advertising technologies, or Shopify features may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.

You may exercise this right by using the “Do Not Sell or Share My Personal Information”, “Your Privacy Choices”, or similar link available on our website, where applicable. You may also contact us using the contact details below.

Right to Limit the Use of Sensitive Personal Information

Depending on where you live, you may have the right to limit certain uses or disclosures of sensitive personal information. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you, unless we provide you with notice and the ability to limit such use where required by law.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. For example, we will not deny you goods or services, charge you a different price, or provide a different level or quality of service solely because you exercised your privacy rights, except as permitted by applicable law.

Right to Appeal

Depending on where you live, you may have the right to appeal our decision if we decline to take action on your privacy request. You may submit an appeal by contacting us using the contact details below.

Managing Communication Preferences

We may send you promotional emails or other marketing communications. You can opt out of receiving promotional emails at any time by using the unsubscribe link included in our emails.

If you opt out of promotional communications, we may still send you non-promotional messages, such as emails about your account, your orders, transactions, security notices, or updates to our terms and policies.

How to Exercise Your Rights

You may exercise your privacy rights by contacting us using the contact information provided below or by using any privacy request tools available through the Services.

To learn more about how Shopify uses your personal information and the rights you may have with respect to personal information processed by Shopify, you may visit:
https://privacy.shopify.com

Before fulfilling your request, we may need to verify your identity. Depending on the nature of your request, we may ask you to provide information that allows us to reasonably verify that you are the person about whom we collected personal information.

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf, and we may also require you to verify your identity directly with us.

We will respond to your request within the time period required by applicable law.

Notice to California Residents

This section applies to California residents and supplements the rest of this Privacy Policy.

During the 12 months preceding the effective date of this Privacy Policy, we may have collected the categories of personal information described above, including identifiers, commercial information, internet or other electronic network activity information, payment-related information, geolocation information derived from IP address or similar data, and inferences drawn from your interactions with the Services.

We collect, use, and disclose these categories of personal information for the business and commercial purposes described in this Privacy Policy, including to provide the Services, process transactions, fulfill orders, personalize your shopping experience, provide customer support, prevent fraud, conduct analytics, advertise and market our products, comply with legal obligations, and protect our rights.

We may disclose these categories of personal information to the categories of third parties described in the “How We Disclose Personal Information” section above.

We do not sell personal information for monetary compensation. However, certain advertising, analytics, or Shopify-related activities may be considered a “sale” or “sharing” of personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

California residents may have the right to:

Know what personal information we collect, use, disclose, sell, or share;
Request deletion of personal information;
Request correction of inaccurate personal information;
Opt out of the sale or sharing of personal information;
Limit certain uses and disclosures of sensitive personal information, where applicable;
Not be discriminated against for exercising privacy rights.

You may exercise these rights as described in the “How to Exercise Your Rights” section above.

Complaint

If you have a complaint about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision regarding your privacy request or to lodge a complaint with a privacy or data protection authority in your jurisdiction.

International Transfers

We may transfer, store, and process your personal information outside the country or state in which you live, including in the United States, Canada, the European Economic Area, the United Kingdom, or other jurisdictions where we, Shopify, our service providers, or our partners operate.

These jurisdictions may have data protection laws that are different from those in your place of residence. Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

If we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland to a country that has not been recognized as providing an adequate level of data protection, we may rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, or other lawful transfer mechanisms, as applicable.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, technologies, legal obligations, or for other operational, legal, or regulatory reasons.

When we update this Privacy Policy, we will post the revised version on this website, update the “Last Updated” date, and provide any notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, you may contact us at:
Raw Agency SNC
Email: contact@mysingift.com
Phone: +1 (862) 232 9148
For purposes of applicable privacy and data protection laws, Raw Agency SNC is the controller or business responsible for the personal information we process as described in this Privacy Policy.